Privacy Policy — How AC999 protects your personal information

This Privacy Policy ("Policy") describes how AC999 ("we", "the platform", or "AC999") collects, uses, and protects personal information. This Policy applies to our website, mobile application, and all related services.

By using AC999, you agree to this Privacy Policy. We are committed to handling your personal information responsibly, transparently, and in accordance with international data protection standards.

AC999 collects two types of information — what you provide directly, and what our systems collect automatically.

Information you provide directly:

• Name, email address, and mobile number (collected at registration)
• Date of birth (for age verification)
• Identity document details (collected during KYC verification)
• Payment details (bKash, Nagad, or bank account number)
• Contact Details (when speaking with Support)

Automatically Collected Information:

• IP address & device information
• Browser Type & Operating System
• Time Spent on Site & Pages Visited
• Gaming activity and transaction history
• Information collected via cookies and tracking technologies

AC999 uses the data it collects for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Gaming services, payment processing, and customer support.
• Security assured: Fraud prevention, KYC verification, and account security.
• Legal compliance: Compliance with applicable laws and regulations.
• Contact: Transaction notifications, support responses.
• Service improvement: User experience analysis and platform improvement.
• Promotional Communications: Bonus and offer information shared only with your consent.

We never sell your data to third parties for advertising purposes.

AC999 does not retain your data longer than necessary. Retention periods vary depending on the type of information and applicable legal requirements.

• Account information: For the full duration your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, in compliance with financial regulations.
• KYC documents: 5 years after account closure (as required by law).
• Log & Session Data: Up to 90 days.
• Marketing Data: Withdrawing your consent will result in immediate deletion.

AC999 does not sell or rent your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: Required information shared with bKash, Nagad, or your bank to complete transactions.
• Game Provider: Limited data shared with the relevant provider solely to deliver gameplay.
• Law enforcement agencies: In response to legal directives or court orders.
• Fraud prevention: With regulatory authorities in cases involving money laundering or fraud investigations.

Only the minimum necessary information is shared in all cases, and all relevant parties are bound to maintain confidentiality.

AC999 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for login sessions, security, and core functionality. Disabling these will prevent the site from working.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: For site performance analysis and improvement.

As an AC999 member, you have several important rights regarding your personal data. These rights are recognized under international data protection law.

AC999 strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that anyone under the age of 18 is using our platform, the account will be immediately suspended and all associated data will be deleted.

If you believe your child is using AC999, please contact our support team immediately.

AC999 uses industry-leading security measures to protect your data. Our security infrastructure is multi-layered and continuously updated.

• All data is secured with SSL/TLS 3.0 encryption.
• Payment data is stored in compliance with PCI DSS standards.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available.
• Automated alert system triggered on suspicious activity.

Please note that no method of transmission over the internet is 100% secure. Always keep your password safe and never share it with anyone.

AC999 may update this Privacy Policy from time to time. For significant changes, we will notify you via email or an in-platform notification.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24/7 on the Platform
• Response Time: Within 72 Hours

Data deletion or portability requests are typically completed within 30 business days.